ET Edge, a subsidiary of The Economic Times, founded to empower multiple sectors and industries through the dispersion of critical business knowledge through strategic conferences and summits,
held ET Customer Experience Management Summit on 31st July 2014 in New Delhi. TATA Motors CVBU - Customer Care was felicitated with Outstanding
Excellence Award in Customer Service. Mr. Arun Jalali (RMCC - North) received the award on behalf of TATA Motors from the hands of Mr Shiv Khera.
The summit brought together chief executives from industries ranging from Automobile, FMCG, Retail, E-commerce, Real Estate to Electronics. Recognizing the significance of these sectors as crucial for nation's growth, the summit aimed to bring together key stakeholders to deliberate and discuss on the current challenges through focused interactions and panel discussions. Woven around the theme of 'Delivering Better Experience', the conclave aimed to focus on assessing the sectors' course ahead and figuring out ways to mitigate risks, maximize business potential & future-proof the business profitability.
The panel of speakers present also discussed on issues
related to Customer Service and the importance of engagement of top management, departments, and employees in creating and practicing common< vision to build customer centric organization.